recommended reading

USPS' eIDEAS Gets Poor Score


By Emily Long August 6, 2010

recent posts

The U.S. Postal Service's Web-based program to collect employee ideas on customer service, productivity and revenue generation lacks transparency, leaving submissions in limbo, according to the USPS inspector general.

In a report released Tuesday, the IG found that employee feedback took more than two years to evaluate, rather than the seven-day turnaround outlined in the program's guidelines.

Our survey of employees who submitted ideas revealed that untimely evaluations, insufficient management commitment and communication, and insufficient program transparency were perceived as inhibitors to the program's success. Program management indicated that system limitations such as electronic reminders and employee separations contributed to the backlog in open statuses.

The seven-day promise may have been a bit ambitious, but the IG report found that NASA and the Defense Department have similar programs and complete idea evaluations in 20 to 45 days, much faster than the two-year process for eIDEAS.


Close [ x ] More from Nextgov

Thank you for subscribing to newsletters from
We think these reports might interest you:

  • It’s Time for the Federal Government to Embrace Wireless and Mobility

    The United States has turned a corner on the adoption of mobile phones, tablets and other smart devices, outpacing traditional desktop and laptop sales by a wide margin. This issue brief discusses the state of wireless and mobility in federal government and outlines why now is the time to embrace these technologies in government.

  • Featured Content from RSA Conference: Dissed by NIST

    Learn more about the latest draft of the U.S. National Institute of Standards and Technology guidance document on authentication and lifecycle management.

  • A New Security Architecture for Federal Networks

    Federal government networks are under constant attack, and the number of those attacks is increasing. This issue brief discusses today's threats and a new model for the future.

  • Going Agile:Revolutionizing Federal Digital Services Delivery

    Here’s one indication that times have changed: Harriet Tubman is going to be the next face of the twenty dollar bill. Another sign of change? The way in which the federal government arrived at that decision.

  • Software-Defined Networking

    So many demands are being placed on federal information technology networks, which must handle vast amounts of data, accommodate voice and video, and cope with a multitude of highly connected devices while keeping government information secure from cyber threats. This issue brief discusses the state of SDN in the federal government and the path forward.

  • The New IP: Moving Government Agencies Toward the Network of The Future

    Federal IT managers are looking to modernize legacy network infrastructures that are taxed by growing demands from mobile devices, video, vast amounts of data, and more. This issue brief discusses the federal government network landscape, as well as market, financial force drivers for network modernization.


When you download a report, your information may be shared with the underwriters of that document.