recommended reading

More People Are Talking to the Government on Mobile Devices

D. Hammonds/

About 40 percent of federal government website visitors have gone to the same website on a smartphone or tablet, according to a quarterly survey by the Consultancy ForeSee released on Tuesday.

After the first quarter of 2013, only one-third of federal website visitors said they’d looked at a government site at some point using a smartphone or tablet.

The government is in the midst of a cross-agency push to make more of its information easily accessible on mobile devices.

Citizen satisfaction with federal websites overall remained essentially flat in the second quarter of 2013, the survey found. Satisfaction with federal websites has hovered around 75 points out of 100 on the American Consumer Satisfaction Index since 2009.

“The overall satisfaction score for e-government is fairly high, but we’re seeing the private sector continue to innovate and increase satisfaction while satisfaction with the public sector remains flat,” ForeSee President Larry Freed said in a statement. “Budgets are tight and it’s hard to justify investment in technology when you have something that meets citizens’ needs. But what’s sufficient today may quickly become deficient if agencies can’t keep up with emerging technology.”

As in previous surveys, the three highest scoring federal websites were specialized sites managed by the Social Security Administration. They are iClaim, a website for obtaining benefits; a retirement age estimator; and a site dedicated to Medicare prescription drug plan costs. Those sites all scored between 90 and 91 points.

The report was based on roughly 300,000 surveys from people visiting federal websites. 

(Image via D. Hammonds/

Threatwatch Alert

Thousands of cyber attacks occur each day

See the latest threats


Close [ x ] More from Nextgov

Thank you for subscribing to newsletters from
We think these reports might interest you:

  • Modernizing IT for Mission Success

    Surveying Federal and Defense Leaders on Priorities and Challenges at the Tactical Edge

  • Communicating Innovation in Federal Government

    Federal Government spending on ‘obsolete technology’ continues to increase. Supporting the twin pillars of improved digital service delivery for citizens on the one hand, and the increasingly optimized and flexible working practices for federal employees on the other, are neither easy nor inexpensive tasks. This whitepaper explores how federal agencies can leverage the value of existing agency technology assets while offering IT leaders the ability to implement the kind of employee productivity, citizen service improvements and security demanded by federal oversight.

  • Effective Ransomware Response

    This whitepaper provides an overview and understanding of ransomware and how to successfully combat it.

  • Forecasting Cloud's Future

    Conversations with Federal, State, and Local Technology Leaders on Cloud-Driven Digital Transformation

  • IT Transformation Trends: Flash Storage as a Strategic IT Asset

    MIT Technology Review: Flash Storage As a Strategic IT Asset For the first time in decades, IT leaders now consider all-flash storage as a strategic IT asset. IT has become a new operating model that enables self-service with high performance, density and resiliency. It also offers the self-service agility of the public cloud combined with the security, performance, and cost-effectiveness of a private cloud. Download this MIT Technology Review paper to learn more about how all-flash storage is transforming the data center.


When you download a report, your information may be shared with the underwriters of that document.