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San Francisco mayor announces 311 Twitter service

San Francisco Mayor Gavin Newsom and Twitter co-founder Biz Stone announced at a press conference this week that residents can make 311 customer service requests or complaints to the city's call center using Twitter. Residents can tweet into the city's call center about various services like graffiti removal, potholes, garbage maintenance and street cleaning. Mobile users can also send messages and pictures using a third-party application.

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