New York state Attorney General Andy Cuomo has criticized Verizon, which provides local telephone service on the East Coast, for â€œchronically poorâ€ telephone repair service, reports Reuters.
Verizon, which became a significant federal contractor when it bought MCI in 2005, is seeking permission from New York regulators to expand â€œits fiber-optic network to offer high-speed Internet and video services, along with phone services, to compete with cable,â€ Reuters reports.
But Cuomo wants the company to improve its telephone repair service before expanding. He wants the stateâ€™s Public Service Commission to hold Verizon to a promise to repair 80 percent of phone lines within 24 hours of receiving a customer repair request, â€œbut 20 out of Verizon's 35 repair service bureaus across the state chronically failed to meet the PSC's standards, Cuomo said," according to Reuters.
A Verizon spokesman told Reuters the company is improving service levels and that â€œupgrading to a fiber-optic network would also improve the quality of phone services.â€
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