recommended reading

VA Installs Paperless Claims System at Most Regional Offices


The Veterans Affairs Department has installed its paperless disability claims processing system in 36 out of 57 regional offices as of this week; five more offices will have the Veterans Benefits Management System next week, Stephen Warren, the department’s acting Chief Information Officer said on a media call today.

While VBMS has not experienced any system outages this year, Warren said the department experienced problems with “subcomponents that did not work.” VA resolved them with software patches officials pushed out in a fielding process that continues to increase system capability, he said.

On April 10, a minor software glitch caused problems with a rating tool used by claims examiners.

Warren said VA remains on schedule to fully deploy VBMS by the end of 2013. Secretary Eric Shinseki has repeatedly said that goal is key to eliminating the claims backlog by 2015. VA reported it had 886,345 claims pending as of April 22, a drop of 19 percent, or 16,941 claims fewer than the 903,286 pending at the end of March.

VA considers claims processing its top budget priority in 2014 and requested $155 million for VBMS and another $136 million to scan and digitize paper records into the system. The department spent $382 million on the project from 2011 through 2013.

Warren said a Dec. 6 agreement between the White House, VA and the Defense Department on developing an integrated electronic health record focused on open standards and interoperability and “reaffirms” the department’s commitment to the project.

Threatwatch Alert

Thousands of cyber attacks occur each day

See the latest threats


Close [ x ] More from Nextgov

Thank you for subscribing to newsletters from
We think these reports might interest you:

  • Modernizing IT for Mission Success

    Surveying Federal and Defense Leaders on Priorities and Challenges at the Tactical Edge

  • Communicating Innovation in Federal Government

    Federal Government spending on ‘obsolete technology’ continues to increase. Supporting the twin pillars of improved digital service delivery for citizens on the one hand, and the increasingly optimized and flexible working practices for federal employees on the other, are neither easy nor inexpensive tasks. This whitepaper explores how federal agencies can leverage the value of existing agency technology assets while offering IT leaders the ability to implement the kind of employee productivity, citizen service improvements and security demanded by federal oversight.

  • Effective Ransomware Response

    This whitepaper provides an overview and understanding of ransomware and how to successfully combat it.

  • Forecasting Cloud's Future

    Conversations with Federal, State, and Local Technology Leaders on Cloud-Driven Digital Transformation

  • IT Transformation Trends: Flash Storage as a Strategic IT Asset

    MIT Technology Review: Flash Storage As a Strategic IT Asset For the first time in decades, IT leaders now consider all-flash storage as a strategic IT asset. IT has become a new operating model that enables self-service with high performance, density and resiliency. It also offers the self-service agility of the public cloud combined with the security, performance, and cost-effectiveness of a private cloud. Download this MIT Technology Review paper to learn more about how all-flash storage is transforming the data center.


When you download a report, your information may be shared with the underwriters of that document.