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Amazon’s Massive Fleet of Robots Hasn’t Slowed Down its Employment of Humans

A worker places an item in a box for shipment,at a Amazon.com fulfillment center in DuPont, Wash.

A worker places an item in a box for shipment,at a Amazon.com fulfillment center in DuPont, Wash. // Ted S. Warren/AP File Photo

Amazon these days has about 45,000 robots at work in its fulfillment centers, a roughly 50 percent increase over 30,000 last fall. But robots haven’t replaced humans: The company employed 341,400 part- and full-time (human) workers at the end of 2016, also about a 50 percent increase over the same time the year before.

While Amazon has been expanding its robot workforce steadily since acquiring robotics company Kiva in 2012, its employee headcount has also held steady at between 30 percent and 50 percent growth per year, not including contractors or temporary workers.

But wait! Don’t robots do work the humans used to do? Well yes, but warehouse robots may also have helped Amazon reduce the price of shipping (as has its habit of subsidizing the true cost of shipping), which in turn increased demand for delivery, which in turn created greater demand for workers in warehouses, even as robots were doing more of the work needed to actually ship each package. This is a common historical pattern for how technology impacts jobs.

By Sarah Kessler Quartz February 5, 2017

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