How About More VA iPad-Toting Health Service Reps?
In Green/Shutterstock.com
By
Bob Brewin
Door greeters at Nashville VA hospital used tablets to contact doctors.
The Nashville, Tennessee, Veterans Affairs hospital at one time had 12 customer service reps wearing easy-to-spot red coats and equipped with iPads hanging around the front door to provide instant service to vets entering the facility, VA Secretary Robert McDonald said at a press conference yesterday.
McDonald said these red-coats “had iPads so they could contact the doctors, nurses, whoever they needed immediately.”
The number of red-coats in Nashville has now dropped from 12 to two -- and McDonald said he wants to see it go back up again.
I think this is the kind of “digital service” idea espoused by McDonald that should be installed in all 152 VA hospitals.
(Image via In Green/Shutterstock.com)