I turn 65 on Feb. 8 (e-cards welcome), and with some dread I went to the local Social Security Administration office here in the Original Las Vegas (as in New Mexico) to fill out my application for Medicare hospital benefits.
Thanks to some really good SSA technology and the able help of Frank Aragon, an SSA staffer here, guess what the total elapsed time it took to execute this transaction - as well as put in for a replacement SS card. Five minutes!
I think we should make this the benchmark for all citizen/government transactions.
Bob Brewin
Bob Brewin joined Government Executive in April 2007, bringing with him more than 20 years of experience as a journalist focusing on defense issues and technology. Bob covers the world of defense and information technology for Nextgov, and is the author of the “What’s Brewin” blog.
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