recommended reading

Secret Service Software Will 'Detect Sarcasm' in Social Media Users

Secret Service agents watch as President Barack Obama leaves on Air Force One in 2013.

Secret Service agents watch as President Barack Obama leaves on Air Force One in 2013. // Matthew Holst/AP

The Secret Service is purchasing software to watch users of social networks in real time, according to contract documents. 

In a work order posted on Monday, the agency details information the tool will collect -- ranging from emotions of Internet users to old Twitter messages.

Its capabilities will include “sentiment analysis,” "influencer identification," "access to historical Twitter data," “ability to detect sarcasm," and "heat maps" or graphics showing user trends by color intensity, agency officials said.

The automated technology will "synthesize large sets of social media data" and "identify statistical pattern analysis" among other objectives, officials said.

The tool also will have the "functionality to send notifications to users,” they said.

A couple of years ago, the Homeland Security Department, the agency's parent, got in trouble with lawmakers and civil liberties groups for a social media program that would work, in  part, by having employees create fake usernames and profiles to spy on other users.  

A House Homeland Security Committee panel called DHS officials into a hearing after reports the department tasked analysts with collecting data that reflected negatively on the government, such as content about the transfer of Guantanamo detainees to a Michigan jail. The Electronic Privacy Information Center has sued DHS for more information on the program. 

Employees within the Secret Service's Office of Government and Public Affairs will be using the new system, agency officials said. 

Here is a full list of the software’s required functions:

  • Real-time stream analysis;
  • Customizable, keyword search features;
  • Sentiment analysis;
  • Trend analysis;
  • Audience segmentation;
  • Geographic segmentation;
  • Qualitative, data visualization representations (heat maps, charts, graphs, etc.);
  • Multiple user access;
  • Functionality to have read-only users;
  • Access to historical twitter data;
  • Influencer identification;
  • Standard web browser access with login credentials;
  • User level permissions;
  • Compatibility with Internet Explorer 8;
  • Section 508 compliant;
  • Ability to detect sarcasm and false positives;
  • Functionality to send notifications to users;
  • Functionality to analyze data over a given period of time;
  • Ability to quantify the agency's social media outreach/footprint;
  • Vendor-provided training and technical/customer support;
  • Ability to create custom reports without involving IT specialists; and
  • Ability to search online content in multiple languages.

Threatwatch Alert

Thousands of cyber attacks occur each day

See the latest threats

JOIN THE DISCUSSION

Close [ x ] More from Nextgov
 
 

Thank you for subscribing to newsletters from Nextgov.com.
We think these reports might interest you:

  • Modernizing IT for Mission Success

    Surveying Federal and Defense Leaders on Priorities and Challenges at the Tactical Edge

    Download
  • Communicating Innovation in Federal Government

    Federal Government spending on ‘obsolete technology’ continues to increase. Supporting the twin pillars of improved digital service delivery for citizens on the one hand, and the increasingly optimized and flexible working practices for federal employees on the other, are neither easy nor inexpensive tasks. This whitepaper explores how federal agencies can leverage the value of existing agency technology assets while offering IT leaders the ability to implement the kind of employee productivity, citizen service improvements and security demanded by federal oversight.

    Download
  • Effective Ransomware Response

    This whitepaper provides an overview and understanding of ransomware and how to successfully combat it.

    Download
  • Forecasting Cloud's Future

    Conversations with Federal, State, and Local Technology Leaders on Cloud-Driven Digital Transformation

    Download
  • IT Transformation Trends: Flash Storage as a Strategic IT Asset

    MIT Technology Review: Flash Storage As a Strategic IT Asset For the first time in decades, IT leaders now consider all-flash storage as a strategic IT asset. IT has become a new operating model that enables self-service with high performance, density and resiliency. It also offers the self-service agility of the public cloud combined with the security, performance, and cost-effectiveness of a private cloud. Download this MIT Technology Review paper to learn more about how all-flash storage is transforming the data center.

    Download

When you download a report, your information may be shared with the underwriters of that document.