recommended reading

Group Aims to Reform Government Around Citizen Services

 Smart Lean Government is hoping to ie easier to deal with government in the wake of life events like having a new baby.

Smart Lean Government is hoping to ie easier to deal with government in the wake of life events like having a new baby. // Thirteen/Shutterstock.com

Having a baby can be a complicated affair where the U.S. government is concerned.

There’s the Social Security Administration, which must assign the child a social security number if her parents want to claim her as a dependent on their tax returns. Then there’s the Internal Revenue Service, where the new parents will process those returns and perhaps claim a child tax credit.

There’s also the Health and Human Services Department, where the parents may research health insurance options for their growing family, such as Medicaid, the Children’s Health Insurance Program or an insurance plan offered through Obamacare.

A collection of former federal information technology leaders is pitching a new concept, known as Smart Lean Government, which would rejigger government’s internal operations to organize them around life events such as the birth of a child, enrolling in college, starting a business and retiring.

In the case of new parents, a cross-agency group may work on breaking down stovepipes and adopting shared technologies that would allow SSA, IRS and HHS to work cooperatively to meet all their needs through a single point of entry.

The Smart Lean concept could also be used to aid citizens following a disaster such as Hurricane Sandy, said one Smart Lean organizer Mike Dunham, a senior strategic adviser at Casewise Systems and a former chief enterprise architect at the Treasury Department.

“I think [disaster survivors] would be very happy if, with one request, they could take care of their health care needs, their employment needs and their transportation needs,” he said. “If you take away the need to go and interface with numerous agencies to get services, people would be very happy with that.”

The Smart Lean concept also includes “communities of service,” broad categories of government operations, such as health care and education, that often can span many agencies. Smart Lean would integrate those scattered parts of the community by sharing technology and services.

Such communities of service may also include state and local government divisions and some private sector enterprises.

Smart Lean could save the government money by significantly reducing work that’s duplicated at different agencies and integrating technological and management systems across agencies, Dunham said. Just as importantly, it could save citizens time and money by simplifying their interactions with the government.

After developing the Smart Lean concept, organizers are now focused on identifying barriers to collaboration, which they call white spaces, Dunham said. Those white spaces include communication gaps between agencies and legislation and regulation that discourages agencies from cooperating on shared goals, he said.

The group is also focused on the problem of tailoring government services to individual citizens without appearing overly invasive, he said.

The group, sponsored by the American Council for Technology-Industry Advisory Council, has published a three part primer on Smart Lean and how it might be implemented in and across government agencies. The group is also holding a workshop and webinar on Jan. 22 to educate people about the system. 

(Image via Thirteen/Shutterstock.com)

Threatwatch Alert

Thousands of cyber attacks occur each day

See the latest threats

JOIN THE DISCUSSION

Close [ x ] More from Nextgov
 
 

Thank you for subscribing to newsletters from Nextgov.com.
We think these reports might interest you:

  • Modernizing IT for Mission Success

    Surveying Federal and Defense Leaders on Priorities and Challenges at the Tactical Edge

    Download
  • Communicating Innovation in Federal Government

    Federal Government spending on ‘obsolete technology’ continues to increase. Supporting the twin pillars of improved digital service delivery for citizens on the one hand, and the increasingly optimized and flexible working practices for federal employees on the other, are neither easy nor inexpensive tasks. This whitepaper explores how federal agencies can leverage the value of existing agency technology assets while offering IT leaders the ability to implement the kind of employee productivity, citizen service improvements and security demanded by federal oversight.

    Download
  • Effective Ransomware Response

    This whitepaper provides an overview and understanding of ransomware and how to successfully combat it.

    Download
  • Forecasting Cloud's Future

    Conversations with Federal, State, and Local Technology Leaders on Cloud-Driven Digital Transformation

    Download
  • IT Transformation Trends: Flash Storage as a Strategic IT Asset

    MIT Technology Review: Flash Storage As a Strategic IT Asset For the first time in decades, IT leaders now consider all-flash storage as a strategic IT asset. IT has become a new operating model that enables self-service with high performance, density and resiliency. It also offers the self-service agility of the public cloud combined with the security, performance, and cost-effectiveness of a private cloud. Download this MIT Technology Review paper to learn more about how all-flash storage is transforming the data center.

    Download

When you download a report, your information may be shared with the underwriters of that document.