recommended reading

GAO denies CWT protest of governmentwide e-travel contract

Shawn Hempel/

The Government Accountability Office has rejected a contractor’s accusations of prejudice when the General Services Administration chose a competitor for a $1.3 billion contract to institute a new digital program for government travel.

CWTSatoTravel, or CWT, launched a formal protest with GAO, claiming GSA used unfair evaluations and conducted misleading discussions with its representatives while it bid to provide E-Gov Travel Service 2.0. The oversight agency, however, found no evidence to support the contractor’s claims.     

“An offeror’s mere disagreement with an agency’s judgment is insufficient to establish that the agency acted unreasonably,” wrote Lynn Gibson, general counsel for GAO. “We have considered all of CWT’s arguments regarding the evaluation of proposals and conclude that none have merit.”

CWT bid against Concur Technologies, Inc. -- which had two proposals and ultimately won the contract -- to develop and install a program that covers “all aspects of official federal business travel.” GSA issued the solicitation in August.

In its evaluations, GSA found CWT’s proposal had several weaknesses -- including an inability to make available governmentwide travel data. The agency also noted a security deficiency in CWT’s proposal -- namely that the bid did not include a sufficient data recovery center. GSA said CWT failed to meet 99 requirements overall, but the contractor contested it would meet all regulations after being awarded the contract.

The Source Selection Advisory Council said it advised CWT of its weaknesses, which GAO confirmed in repudiating CWT’s claims of misleading communication during the “discussions” period of the award process.

The contractor also alleged GSA did not properly consider a dual award, but GAO pointed to GSA’s findings that the agency did in fact provide cost estimates for all three proposals, as well as the dual award cost for each. Concur’s “proposal B” came in as the cheapest option at $1.2 billion, and the company ultimately won the contract.

CWT does not necessarily consider the matter settled, according to a company spokeswoman.

“CWTSatoTravel has received word that the GAO has denied the protest made regarding the GSA granting the sole award of the ETS2 contract to Concur Technologies, Inc.,” the spokeswoman said in a statement. “We will review the redacted version when it becomes available to determine next steps.”

(Image via Shawn Hempel/

Threatwatch Alert

Thousands of cyber attacks occur each day

See the latest threats


Close [ x ] More from Nextgov

Thank you for subscribing to newsletters from
We think these reports might interest you:

  • It’s Time for the Federal Government to Embrace Wireless and Mobility

    The United States has turned a corner on the adoption of mobile phones, tablets and other smart devices, outpacing traditional desktop and laptop sales by a wide margin. This issue brief discusses the state of wireless and mobility in federal government and outlines why now is the time to embrace these technologies in government.

  • Featured Content from RSA Conference: Dissed by NIST

    Learn more about the latest draft of the U.S. National Institute of Standards and Technology guidance document on authentication and lifecycle management.

  • A New Security Architecture for Federal Networks

    Federal government networks are under constant attack, and the number of those attacks is increasing. This issue brief discusses today's threats and a new model for the future.

  • Going Agile:Revolutionizing Federal Digital Services Delivery

    Here’s one indication that times have changed: Harriet Tubman is going to be the next face of the twenty dollar bill. Another sign of change? The way in which the federal government arrived at that decision.

  • Software-Defined Networking

    So many demands are being placed on federal information technology networks, which must handle vast amounts of data, accommodate voice and video, and cope with a multitude of highly connected devices while keeping government information secure from cyber threats. This issue brief discusses the state of SDN in the federal government and the path forward.

  • The New IP: Moving Government Agencies Toward the Network of The Future

    Federal IT managers are looking to modernize legacy network infrastructures that are taxed by growing demands from mobile devices, video, vast amounts of data, and more. This issue brief discusses the federal government network landscape, as well as market, financial force drivers for network modernization.


When you download a report, your information may be shared with the underwriters of that document.