recommended reading

GAO denies CWT protest of governmentwide e-travel contract

Shawn Hempel/

The Government Accountability Office has rejected a contractor’s accusations of prejudice when the General Services Administration chose a competitor for a $1.3 billion contract to institute a new digital program for government travel.

CWTSatoTravel, or CWT, launched a formal protest with GAO, claiming GSA used unfair evaluations and conducted misleading discussions with its representatives while it bid to provide E-Gov Travel Service 2.0. The oversight agency, however, found no evidence to support the contractor’s claims.     

“An offeror’s mere disagreement with an agency’s judgment is insufficient to establish that the agency acted unreasonably,” wrote Lynn Gibson, general counsel for GAO. “We have considered all of CWT’s arguments regarding the evaluation of proposals and conclude that none have merit.”

CWT bid against Concur Technologies, Inc. -- which had two proposals and ultimately won the contract -- to develop and install a program that covers “all aspects of official federal business travel.” GSA issued the solicitation in August.

In its evaluations, GSA found CWT’s proposal had several weaknesses -- including an inability to make available governmentwide travel data. The agency also noted a security deficiency in CWT’s proposal -- namely that the bid did not include a sufficient data recovery center. GSA said CWT failed to meet 99 requirements overall, but the contractor contested it would meet all regulations after being awarded the contract.

The Source Selection Advisory Council said it advised CWT of its weaknesses, which GAO confirmed in repudiating CWT’s claims of misleading communication during the “discussions” period of the award process.

The contractor also alleged GSA did not properly consider a dual award, but GAO pointed to GSA’s findings that the agency did in fact provide cost estimates for all three proposals, as well as the dual award cost for each. Concur’s “proposal B” came in as the cheapest option at $1.2 billion, and the company ultimately won the contract.

CWT does not necessarily consider the matter settled, according to a company spokeswoman.

“CWTSatoTravel has received word that the GAO has denied the protest made regarding the GSA granting the sole award of the ETS2 contract to Concur Technologies, Inc.,” the spokeswoman said in a statement. “We will review the redacted version when it becomes available to determine next steps.”

(Image via Shawn Hempel/

Threatwatch Alert

Thousands of cyber attacks occur each day

See the latest threats


Close [ x ] More from Nextgov

Thank you for subscribing to newsletters from
We think these reports might interest you:

  • Modernizing IT for Mission Success

    Surveying Federal and Defense Leaders on Priorities and Challenges at the Tactical Edge

  • Communicating Innovation in Federal Government

    Federal Government spending on ‘obsolete technology’ continues to increase. Supporting the twin pillars of improved digital service delivery for citizens on the one hand, and the increasingly optimized and flexible working practices for federal employees on the other, are neither easy nor inexpensive tasks. This whitepaper explores how federal agencies can leverage the value of existing agency technology assets while offering IT leaders the ability to implement the kind of employee productivity, citizen service improvements and security demanded by federal oversight.

  • Effective Ransomware Response

    This whitepaper provides an overview and understanding of ransomware and how to successfully combat it.

  • Forecasting Cloud's Future

    Conversations with Federal, State, and Local Technology Leaders on Cloud-Driven Digital Transformation

  • IT Transformation Trends: Flash Storage as a Strategic IT Asset

    MIT Technology Review: Flash Storage As a Strategic IT Asset For the first time in decades, IT leaders now consider all-flash storage as a strategic IT asset. IT has become a new operating model that enables self-service with high performance, density and resiliency. It also offers the self-service agility of the public cloud combined with the security, performance, and cost-effectiveness of a private cloud. Download this MIT Technology Review paper to learn more about how all-flash storage is transforming the data center.


When you download a report, your information may be shared with the underwriters of that document.