Government Customer Experience & Engagement 2023

Government Business Council Government Business Council

Resources
Partners

Looking beyond one-way interactions and siloed services, agencies are shifting focus to human-centered design, actionable data insights, and how to operationalize new guidance to deliver excellent and equitable services to those who depend on them.

Resources

Granicus

How to Leverage SMS in Federal Outreach Strategies

One in four low-income individuals rely solely on smart phones for digital access. Equipped with the tips and samples provided in this guide, agencies can move towards effectively integrating SMS messaging into their plans to broaden their impact.

Granicus

Overcoming 8 Common Barriers in Public Services Adoption

At each step along an agency’s program enrollment process, barriers potentially arise that can discourage action. Agencies improving digital CX can learn how fostering transparency throughout the enrollment process will encourage adoption by users.

Docusign

Serving the Public: Insights on the Customer Service Landscape from Government Experts

Government Business Council (GBC) partnered with DocuSign to survey 200 government professionals about some of the gaps, challenges, and opportunities when it comes to constituent experiences and how technology can help to reimagine experiences.

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Docusign

Create Better Experiences with DocuSign for Government

In order to enhance constituent experiences and meet the growing needs of the public, government agencies need to streamline a wide range of processes. Learn how DocuSign helps agencies to deliver public services faster and more effectively.

Salesforce

Connected Government Report: The Future of Digital Service

In today’s climate of uncertainty, public sector organizations must remain agile and adapt to rapid change. Explore the trends that are shaping the future of public sector digital services in this report from over 35,000 worldwide respondents.

Salesforce

The Four Key Components of Successful Digital Transformation

Over the last decade, many government organizations have tried to leverage SaaS and PaaS technologies to enable digital transformation. The following guide gives you the four components needed to maximize the mission value of digital transformation.

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ServiceNow

Accelerate the Mission to Serve in Government

The people you serve expect seamless and secure experiences – and your employees do too. Discover how ServiceNow can help your agency provide vital services to your customers during some of their most critical moments.

ServiceNow

CX Critical to Government Services

As consumers have become accustomed to commercial capabilities - government agencies have hustled to meet rising expectations for their own services. Learn more about how government agencies are breaking down silos with ServiceNow.

Adobe

Content Velocity at the Speed of Mission

Agencies often struggle with disconnected workflows, duplicative processes & technology, and employee churn to deliver personalized, trusted experiences. Learn how agencies can get the right information to the right person at the right time.

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Adobe

Reimagine Recruitment for the Next Generation

Learn how personalization, digitization, and automation can win you premium talent. To recruit top talent, you need a top-of-the-line hiring process. Change up the game by providing your teams with the tools to deliver a top-notch experience.

OpenLogic

Exploring the Post-CentOS Landscape With AlmaLinux and Rocky Linux

In this OpenLogic webinar, Benny Vasquez from AlmaLinux and Greg Kurtzer from Rocky Linux discuss the impact to the Linux ecosystem after all versions of CentOS are end-of-life and explain how they keep their RHEL-derived Linux distributions stable.

OpenLogic

2023 State of Open Source Report

The 2023 State of Open Source Report details open source usage and support challenges based on a global survey of OSS users working in 20+ industries. Each page includes data on top open source technologies and trends, accompanied by expert analysis.

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PARTNERS