Carahsoft | Redefining Customer Experience in the Digital Age

Government Business Council Government Business Council

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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. Looking beyond one-way interactions and siloed services, agencies are shifting focus to human-centered design, actionable data insights, and how to operationalize new guidance to deliver excellent and equitable services to those who depend on them.

Resources

Informatica

Enhance Citizen Services and Power Government Innovation with Connected Data

Challenges persist for state and local governments, emphasizing the need for reliable data. Enhance citizen services, inform policymaking, and respond effectively by modernizing data infrastructure. Build confidence and foster innovation through integration, and governance.

Informatica

Government’s Experience with its Customers to Build Trust: CX/GX Success Stories and Pathways for a More Responsive Public Sector

Current efforts to promote user and human-centered design for CX and GX initiatives in the public sector are a promising approach for promoting public trust in democratic institutions. Data plays a pivotal role in enabling agency’s success in the pursuit of these initiatives.

Zoom

Drive Impact and Engagement with Zoom

Explore Zoom's capabilities for diverse events, from webinars to large conferences, in this comprehensive datasheet. It details key benefits, user-friendly interface, reliability, and features for enhanced audience engagement and participation.

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Zoom

Drive Greater Productivity, Collaboration, and Access

Enable state and local government to be productive and inclusive for use in public hearings, courtrooms, law-making, administration, and the delivery of constituent services via the Zoom platform. Click the button below to have access to our interactive resource.

Sprout Social

The 2024 Content Benchmarks Report

Sprout Social's 2024 Content Benchmarks Report offers a glimpse into performance trends across industries and networks - including government – to disclose the types of content audiences crave today, and what that means for the year ahead.

Sprout Social

Social Media Tools for Government: What Teams Need for Successful Engagement

Selecting the right social media tools is crucial for government agencies to engage citizens, save time, and serve the community better. Follow the criteria in this article to maximize your social media impact.

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Adobe

Experience Driven Government

Modernize digital experiences, efficiently deliver services, and increase public and business engagement.

Adobe

Tactical Guide to Modernizing Service Delivery

In today’s digital climate, your government agency must be equipped to give the people what they want — timely and easy-to-access digital experiences.

Ivanti

Shifting Security Left - How to Power Responsive Security Environments With Current IT Tools

Your cybersecurity team must be proactive to counter future cyberattack risks while continuously remediating current security emergencies – a difficult task at even well-resourced and supportive organizations! How in the world could you accomplish both? Your security team must find a way to walk both roads at once for proactive remediations with fewer resources. This e-book will show you how.

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Ivanti

MDM vs. MDM - What’s the Difference Between Mobile Device Management and Modern Device Management?

When it comes to mobile device management versus modern device management, they may sound similar, but there’s a significant degree of difference between them. The explosive growth in these devices within enterprises makes it crucial for organizations to choose the right platform for overseeing them.

Ping Identity

Covered California Provides a Safe, Secure, and Easy-to-Use Insurance Marketplace with the Help of Digital Identity

Covered California is the state's Affordable Care Act marketplace, created to reduce the number of uninsured Californians. The state uses CIAM (Customer Identity and Access Management) to provide a safe, secure, and easy-to-use environment for millions of state residents to become insured.

Ping Identity

State of Connecticut Goes All Digital for Easier Access to Services

The State of Connecticut is moving its services online, and identity is at the center. CIAM (Customer Identity and Access Management) streamlines and digitizes paper-based, in-person tasks. Accessing unemployment benefits or renewing a driver’s license is now easier, faster, and more secure.

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