CIO Briefing

The State of Customer Experience

Federal agencies had been working to improve service delivery—then the COVID-19 pandemic hit. 

CIO Briefing

4 Million Americans Waited Over an Hour in Line at Social Security Field Offices in 2019

Two separate Social Security Administration inspector general audits provide a detailed picture of customer experience over the past decade at the agency.

Ideas

A Test and Trace Strategy for Reconnecting to Government Networks

Agencies shifted to large-scale work from home operations but little thought has been given to how to secure these networks when workers return to the office. 

Data

Bill Calls for National Database to Track Evictions

The Housing and Urban Development Department would be required to set up and secure a new, central resource. 

Ideas

Is Telehealth as Good as In-Person Care? A Telehealth Researcher Explains How to Get the Most Out of Remote Health Care

The question of when to use telehealth must also take into account the risk and burden of getting care.

Ideas

How to Protect Remote Workers’ Productivity and Performance

Even as restrictions ease, working from home will continue for many. Experts offer tips for bridging the distance.

IT Modernization

Oversight Democrats Want at Least $1B for Technology Upgrades in Next Relief Bill 

Lawmakers make the case that the funding should be included in any coronavirus relief package that comes to a vote to help address IT systems struggling due to surge in demand. 

Cybersecurity

Pentagon’s Enterprise DevSecOps Initiative Presents an Ambitious Model for the Future of Software

The Air Force’s chief software officer provided insights into the operation of Platform One, a project at the beginning of what could be a profound transformation for cybersecurity.

IT Modernization

Treasury Department Wants To Move Its Cloud Into Another Cloud

The Fiscal Service wants to move its servers into two third-party managed data centers while keeping ownership and control over its hardware.

Ideas

How Government Can Deliver Business-Quality Services

Here are three actionable key steps that public sector technology leaders can take to catalyze digital transformation.

Emerging Tech

Library of Congress Wants To Try Adding Humans to Automated Processes

The Library of Congress has automated its metadata tagging but wants to reintroduce humans to the process to ensure a level of accuracy and ethics.

Emerging Tech

U.S. Marine Corps, Verizon Launch ‘Living Lab’ to Test 5G

Officials will explore defense applications of the maturing technology on a military base in California.

Ideas

Combatting Mobile Threats in a New Reality

Security starts with users understanding what types of attacks they will encounter and how to manage them.

IT Modernization

IRS Launches New Enterprise Digitalization Office

The co-led office merges and elevates existing projects focused on digitizing processes and getting away from paper-based case management.

IT Modernization

Former TTS Director Lands Job With IT Services Company

Anil Cheriyan left GSA’s tech incubator this month to take a job in the private sector.

IT Modernization

Preliminary FITARA Scores Look Good, Lawmaker Says

FITARA scores are not finalized but Rep. Gerry Connolly says no agency will receive a D or an F on upcoming scorecard.