IT Modernization

Federal Acquisition Service Corrects IT Reseller Price Issues

The agency inspector general said the service took “appropriate corrective actions” to address price variances on Schedules.

Pentagon Drops $75M To Beef Up Background Investigation's IT Environment

The Defense Security Service penned an OTA contract with Perspecta and several non-traditional vendors to build advanced capabilities and a secure DevOps environment.

Critical Update: Innovation Happens Naturally—With a Lot of Work

U.S. Digital Service Administrator Matt Cutts joins the podcast to talk about the current state—and future of—one of the most wide-reaching innovation programs in government.

Shoddy Contracting Practices Lead to Overbilling at EPA

A limited review by the inspector general found the agency had paid of unallowable costs.

Report: Government Wasted More Than $300B by Not Using Commercial Tech

Federal agencies should stop custom-building tech products and services, according to the Alliance for Digital Innovation.

HUD Is Hunting for Vendors for the Next Phase of the Centers of Excellence

The department plans to pursue six projects to improve its cloud adoption, customer experience, data analytics and customer contact centers.

VA To Codify Customer Experience As Part of Core Values

The need to consider ease, effectiveness and emotion in all decisions will become part of the department’s Code of Federal Regulations.

GSA Selects OPM for Third Centers of Excellence

Under the program, OPM will work with industry to modernize its IT infrastructure and improve the government’s tech workforce planning.

One City’s Journey to Filing Complaints About Police Online

Austin, Texas, debuted an anonymous online feedback form that eases the process for residents to describe interactions they have with police officers

GSA Launches Online Hub to Make Cloud Adoption Easier

The Cloud Information Center will serve as a one-stop shop for agency looking to expand their use of the tech.

To Unleash a Modern Workforce, America Must Revamp Education

Federal leaders say the nation needs to pivot education towards tech-focused training in fields like robotics.

Trump Issues Executive Order Over Tech Threats from Foreign Adversaries

The president directed the Commerce Secretary to establish when transactions could put national security at risk.

Many Americans Want to Join Civil Service Until It’s Time to Apply

A commission on public service wants to figure out what parts of the federal hiring process deter potential employees.

Senate Considers Bill to Modernize Constituent Services

The CASES Act is one of several customer experience-related bills Congress is considering.

Critical Update: Enter The Innovators

Season 3 of Critical Update kicks off with a mythbusting session on what it means to be innovative in government.