IT Modernization

CISA Releases Final TIC 3 Guidance

The agency plans to finalize the first two use cases for the Trusted Internet Connection program later this summer.

Democratic Senators Introduce Bill to Include Feds in Coronavirus Response Decisions

A task force of administration and union officials would make recommendations for how agencies should protect workers during the pandemic.

GSA Launches IT Acquisition Training Portal For Procurement Officers and Program Managers

The on-demand video courses offer continuous learning points, and many are open to the public.

USDA Unveils Fresh Round of Farmers.gov Updates

New features on the Farmers.gov portal include a dashboard to help farmers track H-2A related application decisions in real time. 

A Post-Pandemic Guide to Building Resilient Business Comms

Agencies should ensure their communication systems are ready for another mass shift to telework in case the need comes up again.

Expanded Telework Could Save Individual Feds $2.5K-$4K Annually

Lessons from the pandemic have big implications for federal offices and employees, lawmakers and experts say.

Pentagon Aims to Support More Sensitive Telework By Year's End

The Defense Department is also in “an active conversation” about sustaining telework post-pandemic, according to Chief Information Officer Dana Deasy.

NIH Needs ‘Honest Broker’ To Manage New COVID-19 Data Warehouse

The health agency is looking for a vendor to act as a “neutral intermediary” to spur research without compromising patient privacy.

Congress Hammers Big Tech on Business Practices

House lawmakers grilled the tech chiefs of four of America’s largest companies, continuing its investigation into possible antitrust violations.

GAO: More Than Half of COVID-19 Government Contracts Not Competitively Awarded

While some of that spending went through existing IDIQs, some $7.7 billion in new contracts were awarded “using the unusual and compelling urgency exception.”

Survey: Tech Employees Less Comfortable Negotiating Salary in COVID-19 Era

Fewer employees at large tech companies are talking salary with their managers during the pandemic.

Facial Recognition Algorithms Struggle to Detect Faces Under Masks, NIST Study Finds

A new study from the National Institute of Standards and Technology found facial recognition algorithms developed pre-pandemic struggle to identify masked faces.

CBP Gets $15M from Modernization Fund to Ditch Its Last Mainframe

The Customs and Border Protection Agency plans to upgrade a system that tracks imported goods and still relies on COBOL. 

The State of Customer Experience

Federal agencies had been working to improve service delivery—then the COVID-19 pandemic hit. 

4 Million Americans Waited Over an Hour in Line at Social Security Field Offices in 2019

Two separate Social Security Administration inspector general audits provide a detailed picture of customer experience over the past decade at the agency.

A Test and Trace Strategy for Reconnecting to Government Networks

Agencies shifted to large-scale work from home operations but little thought has been given to how to secure these networks when workers return to the office. 

Bill Calls for National Database to Track Evictions

The Housing and Urban Development Department would be required to set up and secure a new, central resource.