IT Modernization

NavalX Innovation Office Really Wants the Navy to Be More Agile

The office is expanding to more cities and publishing iterative playbooks that are as agile as the gospel they preach.

Report: IRS Should Have an Official In Charge of Customer Experience

The agency could also improve its website and share more feedback, analysts conclude in first-of-its-kind report.

A Plan to Reduce Bench Warrants—By Text Message

After success in one county, Minnesota is rolling out a statewide program that sends reminders to defendants about their court appearances.

OMB Official: Issues Placing Reskilling Grads Highlight Need to Rethink Payscale

More steps are necessary before the administration's plan to reskill employees truly addresses workforce gaps.

Million Veterans Program is Now Open for Online Enrollment

Veterans who opt-in to sharing their DNA through the program have the opportunity to support medical discoveries and health improvements across future generations.

GSA Outlines Multiple Award Schedule Consolidation Efforts

Officials have been rooting out inconsistencies and duplication in the Schedules program.

GSA Certifies Two More Vendors Ahead of Task Order Deadline on $50B Telecom Contract 

Two more authorities to operate bring the total to five, with four more vendors waiting to get certified to get a piece of GSA’s massive Enterprise Infrastructure Solutions contract.

6 Lessons from Government Customer Experience Professionals

Officials from the U.S. Patent and Trademark Office, Transportation Security Administration and Office of Federal Student Aid explained what’s worked in improving customer experience.

Do You Know What’s Hiding in the Cloud?

The more complex an enterprise network is, the more difficult it becomes to be certain that everything is configured correctly and adheres to regulations and guidelines.

Featured eBooks

Typing Speed on Mobile is Catching Up to Keyboards

Typing speed on mobile devices is catching up to that of physical keyboards, a study of more than 37,000 users shows.

GAO Wants To Know The Best Way To Buy a Modernization Strategy

The agency plans to upgrade its content management and delivery systems, as well as its talent management tools. But first, it needs to decide on the best way to buy a modernization strategy.

GSA to Take Corrective Action on DEOS Cloud Contract

The General Services Administration will rework the Defense Enterprise Office Solutions contract to address a bid protest.

TSA’s Cloud Future Will Be A Hybrid of Agency-Approved Services

The agency released its Cloud Strategy 2.0, which calls for a mix of public and private cloud, but only from vendors pre-cleared by TSA.

Air Force CXO: We Don’t Have to Delight the User

Colt Whittall, the Air Force’s first chief experience officer, talks with Nextgov about the new role and what it will take to provide a better user experience for airmen.

DOJ: Nigerian Hacker Targeted Federal Employees in $1M Scheme

A Nigerian national appeared in court Thursday facing charges over a $1 million phishing scheme that targeted vendors under the General Services Administration.

Legacy Systems Held DHS' Biometrics Programs Back. Not Anymore.

The cloud-based HART system, which will house data on hundreds of millions of people, promises to significantly expand the department’s use of facial recognition and other biometric software, as well as its partnerships with external agencies.