Technology is changing the way government interacts with the citizens it serves, offering new tools, frameworks, and platforms for engagement and service delivery. Part of a larger movement on behalf of the administration and Congress to modernize, the push for digital government is putting the onus on agencies to accelerate the process of digitizing customer experiences.
At the 3rd annual Digital Citizen Summit, Nextgov will explore what it means to truly be a digital government - from design and user experience to accessibility and engagement. We’ll talk with government leaders who are transforming the way their services are designed and delivered, along with industry experts who will share best in digital services from the private sector. Register today to learn more about:
- Adopting a digital first culture for service delivery
- Building your agency’s brand in a digital world
- Digital government policy implications for federal agencies
|8:00 AM||Registration & Networking|
|8:45 AM||Opening Remarks|
21st Century IDEA Act. FACE Act. CX CAP Goal. There has never been more policy focus on providing citizens with seamless digital experiences. This opening keynote will highlight policy goals around digital government and what upcoming legislation may mean for federal agencies.
Designing for Government: UX Principles that Work
Great user experiences require more than beautiful design. Tools and experiences should be intuitive, secure, and scalable. This panel will dive into how to build websites and omnichannel communication strategies that incorporate key elements of UX - from human-centered design to user feedback to analytics.
Session underwritten by Adobe
Delivering Digitally: Inside & Out
Building digital government doesn't only mean for citizens. Starting iternally, agencies have the opportunity to transform the way people interact with government. This panel will dive into digital service delivery across government - for employees and citizens alike.
|10:45 AM||Closing Remarks|