Digital Citizen Summit

#DigitalCitizenSummit19

Technology is changing the way government interacts with the citizens it serves, offering new tools, frameworks, and platforms for engagement and service delivery. Part of a larger movement on behalf of the administration and Congress to modernize, the push for digital government is putting the onus on agencies to accelerate the process of digitizing customer experiences.

At the 3rd annual Digital Citizen Summit, Nextgov explored what it means to truly be a digital government - from design and user experience to accessibility and engagement. We talked with government leaders who are transforming the way their services are designed and delivered, along with industry experts who shared best practices in digital services from the private sector. Watch the event videos to learn more about:

Adopting a digital first culture for service delivery
Building your agency’s brand in a digital world
Digital government policy implications for federal agencies

AGENDA

8:00 AM	Registration & Networking
8:45 AM	Opening Remarks
8:50 AM	Designing for Government: UX Principles that Work Great user experiences require more than beautiful design. Tools and experiences should be intuitive, secure, and scalable. This panel will dive into how to build websites and omnichannel communication strategies that incorporate key elements of UX - from human-centered design to user feedback to analytics. Shannon Sartin, Executive Director, Digital Service, U.S. Department of Health and Human Services Julia Lindpaintner, UX designer, 18F Danielle Brigida, Acting Deputy Director of Digital Strategy, U.S. Department of the Interior Aaron Boyd, Senior Editor, Nextgov
9:30 AM	Session underwritten by Adobe
9:40 AM	Delivering Digitally: Inside & Out Building digital government doesn't only mean for citizens. Starting internally, agencies have the opportunity to transform the way people interact with government. This panel will dive into digital service delivery across government - for employees and citizens alike. Ann Low, Chief, Knowledge Leadership Division, U.S. Department of State Matthew Costello, Associate Director, Enterprise Management, Interior Business Center, U.S. Department of Interior Aaron Boyd, Senior Editor, Nextgov
10:20 AM	Session underwritten by AWS Dan Kasun, Senior Manager, Amazon Web Services Worldwide, Public Sector Partners
10:30 AM	Closing Fireside Chat Ryan Fairley, AVP Omni Channel Strategy and Innovation, Navy Federal Credit Union Frank Konkel, Executive Editor, Nextgov