How agency leaders are tackling today's pressing challenges and opportunities around CX

A recent roundtable discussion hosted by KPMG brought agency leaders and CX experts across government together to explore the rising tide of customer expectations both at the federal and state level. During the discussion, experts discussed how agencies are approaching citizen services in a new digital age and what kinds of technologies are available to enhance customer experiences and transform CX operations. In this article, government leaders share insights for keeping up with rapidly evolving hybrid work environments and offer up four key insights for agencies embarking on their customer service journeys.

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