Human error, not technology, behind November FAA outage

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Human error, not technology, behind November FAA outage

Federal News Radio 12/11/2009

Federal Aviation Administration head Randy Babbitt tells FederalNewsRadio they're a little closer to finding the cause of a telecommunications SNAFU that snarled air traffic across the country. "Preliminary reports show us, not shockingly, it was a human error," said Babbitt in an interview on the Federal Drive. "We had a router being replaced, routinely, in an upgrade situation. While during the installation, they turned one of the warning systems off and didn't turn it back on."

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