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The Dos and Don'ts of Implementing Innovative Technology

August 18, 2015 Gaurav "GP" Pal has a pretty good idea when the federal government first opened its book to the chapter marked “agile and digital services.” It was in 2009 when Pal, working as a contractor, and his team launched Recovery.gov to help the government keep track of its $840 billion of...

State Department Looks to Outfit Workers with 'the Most Contemporary' Mobile Devices

August 17, 2015 The State Department wants to suit up its employees with “the most contemporary” mobile devices available, but at a reduced price. The agency is in the market for information to help it implement a highly capable, centrally managed cell service and mobile device program, according to a request for information...

A Rebooted Approach to DevOps Training

August 14, 2015 A new educational initiative to teach DevOps best practices aims specifically to prevent federal government employees from falling victim to the Airline Magazine Syndrome. Never heard of it? That's what InfoZen President Raj Ananthanpillai calls the situation in which someone receives important and exciting information, whether by way of an...

Federal Customer Experience Still Terrible, Study Says

August 13, 2015 For years, headlines have lambasted the federal government’s poor customer experience. And despite recent years’ focused attention on improving the situation, not much has changed and the public remains largely unimpressed. In a study released today, federal agencies were awarded an average customer experience score of “poor.” And compared to...

Patent Office Preps to Overhaul Patent Filing Process

August 12, 2015 The U.S. Patent and Trademark Office wants to make your experience filing patents as simple as possible. Later this summer, the office will begin work on one of its newest initiatives, eCommerce Modernization, or eMod, which aims to upgrade the electronic patent application process by modernizing both the filing and...

CIOs Used to Keeping 'the Trains Running on Time' Should Adjust to Broader Role

August 11, 2015 Once left on the outskirts of their agency’s IT budget decision-making, government chief information officers are seeing a much-needed transformation that has made them more active in those discussions. And it's all thanks to the eight-month-old Federal Information Technology Acquisition Reform Act, according to U.S. CIO Tony Scott. “Our expectation...

Federal CTO: Government Should Take an Active Role in Innovation

August 10, 2015 Federal Chief Technology Officer Megan Smith wants the government to stop being so parental. Instead of having an overseer's role, it should become a stage, providing the necessary safety nets and resources as well as the space for vital plays of innovation to perform, said Smith, who is about to...

'Unconventional' Ideas Wanted by DARPA Office

August 7, 2015 The Defense Advanced Research Projects Agency’s Information Innovation Office is in the market for a few good revolutionary IT ideas. A recently posted 39-page Broad Agency Announcement details the types of innovative information science and technology proposals the office is on the hunt for, as well as those it plans...

A 'Yelp for Government' is Coming

August 5, 2015 Whether you were frustrated by the long airport security line or elated by how quickly you were issued a visa, the General Services Administration wants to make sure agencies know. GSA has teamed with the State Department and the Social Security Administration to launch Feedback USA -- also known as...

FBI Wants to use Mobile Devices to Collect Biometrics

August 5, 2015 The FBI wants to capture fingerprints and facial images on its mobile devices, so it’s on the hunt for a vendor able to provide such a service. In an Aug. 3 draft Request for Quotations, the bureau devoted 43 pages to detailing its wide array of requirements for a mobile...