recommended reading

IBM’s Watson Helps Veterans Transition to Civilian Life

Two active U.S.  military members "Ask Watson" separation related questions as they prepare to transition to civilian life.

Two active U.S. military members "Ask Watson" separation related questions as they prepare to transition to civilian life. // USAA

IBM’s Watson supercomputer used its revolutionary natural-language processing technology to best the top human challengers on the game show Jeopardy in 2011, and ever since Watson and its team have taken on increasingly tougher tasks.

In Big Blue’s latest effort, the company partnered with USAA, a financial services provider for military members and their families, to pilot a new Watson project aimed at improving the transition process for the more than 150,000 active service members who separate from the military each year.  

During the pilot’s initial phase, transitioning military members can visit USAA’s website or use a mobile browser to “Ask Watson” questions about leaving the military. For example, Watson can respond to queries, such as, “How do I write a resume?” and “How do I maximize the Post-9/11 GI Bill?”

Watson answers questions based on more than 3,000 documents IBM analyzed related to military transitions, and search queries will be answered through a growing volume of business data USAA collects.

“Putting Watson into the hands of consumers is a critical milestone toward improving how we work and live," said Mike Rhodin, senior vice president of the IBM Watson Group. “USAA’s innovative application is a prime example of how Watson's cognitive intellect has the potential to empower individuals and organizations."

Watson announced itself as a tech player by answering trivia questions, but now IBM’s creation is responding to far more important questions. With declining hardware sales the new reality, Watson’s success in answering these questions could have major ramifications for IBM’s future. IBM recently bumped up sales estimates for its data analytics products and, not coincidentally, the company announced it would invest $1 billion around Watson. 

Threatwatch Alert

Thousands of cyber attacks occur each day

See the latest threats

JOIN THE DISCUSSION

Close [ x ] More from Nextgov
 
 

Thank you for subscribing to newsletters from Nextgov.com.
We think these reports might interest you:

  • Modernizing IT for Mission Success

    Surveying Federal and Defense Leaders on Priorities and Challenges at the Tactical Edge

    Download
  • Communicating Innovation in Federal Government

    Federal Government spending on ‘obsolete technology’ continues to increase. Supporting the twin pillars of improved digital service delivery for citizens on the one hand, and the increasingly optimized and flexible working practices for federal employees on the other, are neither easy nor inexpensive tasks. This whitepaper explores how federal agencies can leverage the value of existing agency technology assets while offering IT leaders the ability to implement the kind of employee productivity, citizen service improvements and security demanded by federal oversight.

    Download
  • Effective Ransomware Response

    This whitepaper provides an overview and understanding of ransomware and how to successfully combat it.

    Download
  • Forecasting Cloud's Future

    Conversations with Federal, State, and Local Technology Leaders on Cloud-Driven Digital Transformation

    Download
  • IT Transformation Trends: Flash Storage as a Strategic IT Asset

    MIT Technology Review: Flash Storage As a Strategic IT Asset For the first time in decades, IT leaders now consider all-flash storage as a strategic IT asset. IT has become a new operating model that enables self-service with high performance, density and resiliency. It also offers the self-service agility of the public cloud combined with the security, performance, and cost-effectiveness of a private cloud. Download this MIT Technology Review paper to learn more about how all-flash storage is transforming the data center.

    Download

When you download a report, your information may be shared with the underwriters of that document.