By Bob Brewin // September 9, 2014
The Nashville, Tennessee, Veterans Affairs hospital at one time had 12 customer service reps wearing easy-to-spot red coats and equipped with iPads hanging around the front door to provide instant service to vets entering the facility, VA Secretary Robert McDonald said at a press conference yesterday.
McDonald said these red-coats “had iPads so they could contact the doctors, nurses, whoever they needed immediately.”
The number of red-coats in Nashville has now dropped from 12 to two -- and McDonald said he wants to see it go back up again.
I think this is the kind of “digital service” idea espoused by McDonald that should be installed in all 152 VA hospitals.