recommended reading

GSA not properly tracking its cloud transition, report finds


The General Services Administration is not adequately tracking its goals or monitoring its savings since transitioning to a cloud-based email service, an internal report has found.

GSA migrated from Lotus Notes to Google Apps for Government for email in June 2011, expecting to save $15 million within five years. GSA’s chief information officer, however, has not taken the appropriate steps to measure the effectiveness of the transition, auditors found. 

The report, issued by GSA’s inspector general’s office, found it impossible to measure the savings because the CIO had not updated cost analyses. The CIO has also failed to clearly state goals with measureable targets to track progress, the inspector general said.

Finally, each staff and service office at GSA developed its own list of programs to transition to the cloud, creating the possibility for overlap. The CIO did not take adequate steps to ensure redundancies were being avoided.

To fix these shortcomings, the inspector general’s office recommended GSA create tools that not only analyze cost savings, but also make those tools easy to update so the savings can be tracked in the future. The auditors also suggested the CIO create a “performance measurement program” to ensure the cloud program is meeting its goals and objectives. GSA should conduct an assessment to identify redundancies, the IG said, and eliminate or consolidate them.

The auditors said taking these steps will not only help track the progress of this transition, but also “prepare for future transitions to other cloud computing solutions.”

Casey Coleman, GSA’s CIO, said in a letter to the IG’s office that he agreed with all findings and recommendations.

The agency said in a statement Tuesday that it "is currently updating the analysis to detail the ongoing savings from the project.” The agency is sticking with original savings forecasts: “GSA’s cloud migration has saved the agency more than $2 million dollars to date, and we stand by our early estimate to save at least $15 million over 5 years," the statement said.  

This story was updated on Oct. 2 to add GSA comment. 

(Image via voyager624/

Threatwatch Alert

Accidentally leaked credentials

U.K. Cellphone Company Leaks Customer Data to Other Customers

See threatwatch report


Close [ x ] More from Nextgov

Thank you for subscribing to newsletters from
We think these reports might interest you:

  • It’s Time for the Federal Government to Embrace Wireless and Mobility

    The United States has turned a corner on the adoption of mobile phones, tablets and other smart devices, outpacing traditional desktop and laptop sales by a wide margin. This issue brief discusses the state of wireless and mobility in federal government and outlines why now is the time to embrace these technologies in government.

  • Featured Content from RSA Conference: Dissed by NIST

    Learn more about the latest draft of the U.S. National Institute of Standards and Technology guidance document on authentication and lifecycle management.

  • A New Security Architecture for Federal Networks

    Federal government networks are under constant attack, and the number of those attacks is increasing. This issue brief discusses today's threats and a new model for the future.

  • Going Agile:Revolutionizing Federal Digital Services Delivery

    Here’s one indication that times have changed: Harriet Tubman is going to be the next face of the twenty dollar bill. Another sign of change? The way in which the federal government arrived at that decision.

  • Software-Defined Networking

    So many demands are being placed on federal information technology networks, which must handle vast amounts of data, accommodate voice and video, and cope with a multitude of highly connected devices while keeping government information secure from cyber threats. This issue brief discusses the state of SDN in the federal government and the path forward.

  • The New IP: Moving Government Agencies Toward the Network of The Future

    Federal IT managers are looking to modernize legacy network infrastructures that are taxed by growing demands from mobile devices, video, vast amounts of data, and more. This issue brief discusses the federal government network landscape, as well as market, financial force drivers for network modernization.


When you download a report, your information may be shared with the underwriters of that document.